terms & conditions

updated: june 2025

by joining rionce arts club; whether through a membership, residency, one-off booking or event; you agree to the following terms. this keeps things flowing, fair and functional for everyone involved.

1. general commitment

  • memberships and residencies run on rolling contracts.

  • one-off bookings and event payments are non-refundable.

  • please only sign up if you’re ready and able to make full use of what’s on offer.

  • family emergencies or last-minute issues, while understandable, don’t entitle you to a refund. our model relies on confirmed numbers to sustain the space and the community.

  • memberships and residencies cannot be ended prematurely. a proper conversation must take place in advance if you're thinking of leaving early. no ghosting. no sudden drop-outs.

2. no refunds or returns

  • no refunds will be issued under any circumstances. this includes missed sessions, dissatisfaction, illness, family or personal issues, or changes in your schedule.

  • all payments are final and non-transferable. this applies to:

    • studio memberships

    • residencies

    • creative courses

    • ticketed events

    • one-to-one bookings

    • event/ workshop fees

  • if we ever cancel something on our end, we’ll offer a replacement or credit. otherwise; no exchanges or returns.

3. deposits & damage

  • some memberships and residencies require a deposit.

  • a portion of your deposit may be non-refundable (for example; a joining fee). the rest is refundable at the end of your term, as long as:

    • no damage has been caused

    • you’ve honoured the full term

    • you’ve kept the space clean and followed club guidelines

  • damages caused during your time will be deducted from your deposit.

  • examples include soiled backdrops, broken equipment or disrespect to the space or others.

    4. early exits

  • if you choose to leave your membership or residency before completing the full agreed term; your deposit will be forfeited.

  • this isn’t personal. it’s to keep things fair for those on the waiting list and protect the structure we’ve built for everyone’s benefit.

  • again; early exits aren’t allowed unless there’s a serious conversation and agreement in advance. otherwise; the deposit is gone.

    5. studio access & bookings

  • studio time must be booked in advance through our designated platform.

  • if you cancel your booking with less than 7 days’ notice; it cannot be rebooked or refunded.

  • consistent no-shows or late cancellations may result in suspended access.

  • you are not allowed to lend, sublet or transfer your studio time to others.

  • during your time, you are responsible for yourself, your guests and the condition of the space.

6. equipment & backdrop use

  • most in-house equipment (lights, tables etc) is free to use.

  • for memberships and residencies:

    • colourama backdrops are free only if left clean and not stepped on

    • a £25 charge applies if it’s rolled out, stepped on or soiled

  • for one-off or adhoc bookings at full rate:

    • white + one colour of your choice (from our existing stock) is included in your booking

  • check with the team before using unfamiliar gear. let us know in advance if you’re planning anything specific or out of the ordinary.

7. space rules

  • treat it like your second home. clean up after yourself; respect other people’s time and space; don’t take the mick.

  • maximum group sizes apply unless agreed otherwise.

  • no illegal substances or smoking indoors. moderate drinking is okay if flagged with management first.

  • no under-16s without written approval.

    8. content & consent

  • rionce arts club may photograph or film activities in the space for promotional or archival use.

  • if you prefer not to be included in media; just let us know in advance.

  • for residencies; certain content commitments may be required such as reels or spotlight features. these will be outlined in your personal agreement.

9. behaviour & values

  • we’re a space built on respect, openness and love.

  • no passive aggression. no entitlement. no gossip. we’re grown.

  • disagreements are okay. disrespect isn’t. if there’s a problem; speak to the team directly.

  • failure to engage respectfully or honour your agreement may result in suspension or termination without refund.

10. cancellations, suspensions & terminations

  • to end a membership or residency; a 1-month written notice is required.

  • if you ghost us, disappear or breach the terms; we reserve the right to terminate your access.

  • this includes repeated no-shows, non-payment or lack of participation in residency expectations.

11. communication & response times

  • we’re a small, dedicated team doing our best to keep everything running smoothly.

  • emails and messages will be responded to as soon as possible. we ask for your patience and understanding.

    12. final word

  • we’re here to support creatives, founders and dreamers. but this only works if everyone contributes to the culture.

  • we invest in you and expect you to show up for yourself and the space in return.

  • by joining or booking anything under rionce arts club, you agree to these terms.