refunds & returns

updated: june 2025

we believe in fairness. to you, to us, and to everyone else involved. for that reason, we have a clear no refunds and no returns policy across all bookings, memberships and residency placements.

1. all sales are final

• once a booking, membership, residency or event payment has been made, it is non-refundable. this applies regardless of circumstance.

• this includes but is not limited to:

  • change of mind

  • scheduling conflicts

  • dissatisfaction with services

  • family emergencies or personal issues

  • non-attendance or missed sessions

• please make sure you're fully committed before making a purchase. we’re always happy to clarify any questions before you book.

2. rolling memberships and residencies

• memberships and residencies operate on a rolling contract basis.

• if you choose to leave before completing your full term, your deposit will not be returned. this is because our ability to offer access, services and space to a community of growing creatives, founders and artists depends on confirmed numbers and stability.

• please consider your availability, capacity and personal commitments before starting a residency or membership with us.

3. damage and deposit policy

• a refundable deposit is held at the start of any membership or residency to cover damages or breaches of contract.

• if we find any significant damage or neglect during your time with us, the cost of repair or replacement will be deducted from your deposit.

• examples include but are not limited to:

  • damage to furniture, walls or equipment

  • failure to clean up after use

  • breach of studio or house rules

• if no issues arise, your deposit will be returned at the end of your agreed term.

4. one-off bookings

• this applies to shoots, events, classes, workshops or studio hire.

• all one-off bookings are non-refundable.

• if you can no longer attend, you're welcome to gift your place to a friend or collaborator. just email us their name before the session begins.

• we do not offer rescheduling, credit or refunds for no-shows or late cancellations.

5. exceptional circumstances

• we understand life happens. however, we cannot offer refunds for personal or family issues, no matter how valid.

• this isn’t out of coldness. it’s out of fairness.

• to run our spaces and offerings sustainably, we need to hold everyone to the same policy.

6. our promise to you

• we will always strive to deliver what we promise.

• if we ever need to cancel or change something on our end, we’ll offer a fair solution such as a new date or an alternative arrangement.

• but if the session, membership or event runs as planned and you’re simply unable to attend, the no refund policy still applies.

• by purchasing, booking or joining any of our offerings, you agree to these terms.

thank you for being part of a community that values transparency, fairness and mutual respect.